Crappy app never got it to work

Since day one the app never worked i crashes and gives me a invalid skin error ive uninstalled reinstalled and tried the solution on the websites forum and it still doesnt work. I contacted them and they just sent me a link to the solution that ive already tried. I replied to the email but it takes them 2 days to respond and you can’t call them unless you have the Pro version but why would I buy the program if I can’t free version to work

Def Jam Blu about VirtualDJ Home